Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. ^SL”With the Yodel app you can. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. See where this Helpful Answer was posted. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. . With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Horrific service from Virgin Media !!! on 21-09-2022 16:05. How to track a parcel. . The kit was due to be delivered on the 3rd. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. wonkydragon. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. We would like to show you a description here but the site won’t allow us. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Phone. It didn't arrive and the next. Yodel strikes again. - Track the progress of your sent parcels. We would like to show you a description here but the site won’t allow us. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. 5 and 1. The note stated that they had left his. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Unfortunately we don't use the Openreach master sockets as they are BT only. Number of inclusive HD channels depends on package. We would like to show you a description here but the site won’t allow us. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Yodel returned to sender. QuickStart, set up and connections. Parcel2Go. Re: Yodel (oh god, no) email when. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Very. Shop online with over 90 brands and have your items delivered to your local store. on 04-02-2023 10:23. @Zach_R. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. It looks like I have received a proper contract for the broadband. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. As you can see from the above, they don’t have any record of any parcels due for my address. VirginMedia can you please help!!!! 0 Kudos. 44pm and the parcel. Just another question. Send a parcel with Collect+. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. If you didn't arrange your return through the app, you can find. not to me. Thanks. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. We would like to show you a description here but the site won’t allow us. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Can I get a replacement sent out. I call virgin and they have no idea about it being returned. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. GXO Logistics, Inc. Try Broadband Only from Virgin Media. Enter your parcel number on our tracking page to see if you are able to enter this information online. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. They never were. The Collect+ Send service is in partnership with Parcel2Go. Have you received a number similar to this? ^AA”- , and Harmonic disclaims any obligation to update any forward-looking statements in Harmonic's - time multiscreen video processing and encoding technology enables Virgin TV Anywhere customers to multiple high-quality adaptive bit-rate streams optimized for emerging television and video services - service providers to subscribers in video. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Options. Simply select the track your parcel. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Expecting delivery of router today but Virgin Media have not given me a tracking number. Amazon. Received email on the 19/7/21 to advise my ord. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Manage all your home and store deliveries in one place. Joining in. Once it is, you'll receive a letter/email advising you of the date we're moving you over. In response to maubarreira88. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. This applies to calls from any phone line, including mobile, landline and payphone. phone bundles. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Unfortunately we don't use the Openreach master sockets as they are BT only. Options. I booked this. Yodel say I have to speak to Virgin to get the package re sent. Options. Use our app to: - Send a parcel from any of our thousands of local stores. Virgin Media - please listen. . The Collect+ Send service is in partnership with Parcel2Go. on 22-04-2023 10:15. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Options. Where is your parcel coming from: Where is your parcel going to: Weight. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. They never came. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. We would like to show you a description here but the site won’t allow us. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. eBay. Is there. We would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Yodel, returned to sender. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. She called back and left a voicemail confirming that it was booked in and. Entertain me; Broadband Deals. | Read 413,941-413,960 Reviews out of 788,377Mobile phone scam. Stream from Virgin Media. 13-01-2023 14:29 - edited 13-01-2023 14:30. We would like to show you a description here but the site won’t allow us. Welcome to our community forums and thank you for your first posts. They failed to deliver my router on Saturday. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. So I was supposed to received a router and self install on the 26th. Quote & Book. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Sign in . Processed at National Hub. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Despatched from BOREHAMWOOD DEPOT. on 01-08-2022 12:13. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Options. Hello. on 02-02-2023 09:43. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not delivered. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Virgin text me in the 25th telling me yodel would contact - 5191673. Sorry to hear you have been having issues with your Yodel delivery. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. We would like to show you a description here but the site won’t allow us. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. 4K compatible TV/device required to watch Ultra HD. Very. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 4K compatible TV/device required to watch Ultra HD. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. DHL. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Absolutely crap service. and delivery tracking information. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Please bear in mind that the delivery. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Get it for your Android device. So far, the order has been stolen by Yodel’s driver. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Free Member. There are two ways to return a parcel through Yodel. We would like to show you a description here but the site won’t allow us. Virgin Media’s service is not activated too in the new address requested. backtothefuture. If your returns label just shows the Collect+ logo, please select Yodel. FREE Virgin Media Returns | Collect+ delivered by Yodel. Receive a two-hour delivery window for every parcel delivered to a door. Sports Direct. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Manage your broadband, TV, home phone and mobile accounts in one place. Chris_W1. 09/11/23 14:35. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. They offered to send a new phone and sim but I said I don’t want to as. Being returned to Virgin Media. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . “@virginmedia Yes. I would like to know if i can rearrange delivery or cancel the order. Have been 3 hours on chat waiting for a human to contact me, with no success. Virgin Media . com/callcosts . Str33t. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. Openreach has just launched a revised. Deal. not to me. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. We would like to show you a description here but the site won’t allow us. My Virgin Media App. I dropped it off at the nearest Collect+/Yodel point (local corner shop). They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. Parcel collected by courier. 7 stars for customer service. I'm sorry to hear you haven't received a confirmation text for your timeslot. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Tesco Direct. Forum Team In response to. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Virgin Media is part of the Liberty Global organisation, which also includes other media and. But if the box is truly lost, wouldn’t it be eas. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Where is your parcel coming from: Where is your parcel going to: Weight. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. We would like to show you a description here but the site won’t allow us. Minimum 800Kbps recommended per device accessing the. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Mobile customers can also use the app to keep on. How to track a home delivery. We would like to show you a description here but the site won’t allow us. Chop and change TV, broadband and phone services to create the perfect deal for you. I was in all evening and no one came to my door. BlueLou. - Keep all your orders in one place. I'm moving to a new house where the old owners had VM. Yodel Delivery due tomorrow - No tracking and no order showing. The. 2bn debt to Lloyds Banking Group and reassume control of The Telegraph in a potential deal backed by Manchester City owner Sheikh. Furthermore, VM agent asked the VM client (me) to be the middle man to. We would like to show you a description here but the site won’t allow us. If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card. Yodel says delivered but hasn’t. I was told that both orders have been cancelled and that my mothers account was flagged. - Virgin Media. Published: 22 Jun 2022 16:15. Don't cancel any existing broadband until VM is connected and working properly. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. 1 Kudo. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. 3:41 PM · Jul 24, 2023. I don’t have and have never had an account with virgin. Send a parcel with Collect+. KLM – Live Hologram Bar. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. My parcel which was due to arrive on Friday 14th of July never arrived. I was in all evening and no one came to my door. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. 08/11/23 21:45. I was never contacted. We will also take a photo of your parcel when we’ve left it in a safe. I've taken a look at our systems and I can see that your new equipment was activated. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Where is your parcel coming from: Where is your parcel going to: Weight. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. virgin media. ordered a new phone, yodel haven't delivered and no proof of postage. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. Then enter your email address, and click on email me my new label and follow the instructions. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Inpost. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Yodel told me I had placed the delivery on hold which is complete rubbish . 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. No recent parcel is showing under your name and address. We wouldn't be able to advise directly on the information provided by. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. . Hello. . Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. We would like to show you a description here but the site won’t allow us. 15 Comments. but I can't. We could not find the parcel anywhere near the house at all. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. | Read 10,201-10,220 Reviews out of 81,162Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin text me in the 25th telling me yodel would contact - 5191673. We would like to show you a description here but the site won’t allow us. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. This will be a few weeks in advance so you'll have. I've since spoken to virgin customer service who informed me that I should have had rec. . Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Quote & Book. If you don’t have that in property the tech will install that and all the equipment. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. The items were not ordered or paid for by me. Joining in. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi Matthew, Yes I spoke to the team and they told me it was cancelled because of “security checks”. 25 stars. Yodel has apologised directly to Mr Beck and Ms. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. FedEx. We would like to show you a description here but the site won’t allow us. Hi, I'm currently at the mercy of Yodel. How to track a home delivery. Hi there i signed up to virgin bb and tv box over a week ago. Click & Collect with Yodel is easy. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Who we work with. Anything else on the BT network you could just use. The Voice. and delivery tracking information. Account - Mobile. It's your sole responsibility to track and update your system. When I got there Yodel's customer service said that the package was. Networking and WiFi. I called virgin and they said to contact Yodel. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. As in the title. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Please have your parcel tracking ID ready. Clearly there has been a hiccup between VM & Yodel and I’m now left without. . We would like to show you a description here but the site won’t allow us. . I ordered a student broadband package from Virgin on the 1st of September. How many stars would you give Virgin Media? Join the 85,617 people who've already contributed. on 02-12-2021 17:04. How to track a parcel. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Reply. We would like to show you a description here but the site won’t allow us. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. on 04-12-2022 20:11. DPD scored lowest when consumers were asked if they’d had a problem with their last delivery. No hub and no tv box…. Zooplus (but for extra you can upgrade to a different company -. - View Collect+ stores on a map. I had my new gig broadband setup a couple of weeks back with a new Hub 5. 5 stars and DPD 2. Hopefully they can reconnect the older hub for now. So I opted for 4h Jan with Yodel instead. GXO has collaborated with Virgin Media since 1999. I’m staggered that CRC have started using them. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. I’ve chased Yodel and they have promised to deliver tomorrow . Visually impaired young Southampton fans get enhanced view special headsets pa ready. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. They do have a business service with an SLA, but that of course costs more. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. We would like to show you a description here but the site won’t allow us. Webchat Vikram told me on - 5136430. Delivered Exactly. on 12-05-2023 19:08. So I went outside my house no package, checked the neighbours. Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to - 5221309. Received into UNKNOWN DEPOT. Stay safe online. Processed at National Hub. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. I’ve called Virgin Media and they have launched an investigation with Yodel. 07/11/23 16:47. Yodel say I have to speak to Virgin to get the package re sent. and delivery tracking information. We would like to show you a description here but the site won’t allow us. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. This was a 4 week wait. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. I've had to take another day o. on 28-03-2023 08:11. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. on 28-03-2023 08:11. Everything you need is posted to you. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Virgin Media Quickstart set up. Have checked junk/spam folder as well but nothing. They do have a business service with an SLA, but that of course costs more.